KYC — Know Your Customer
Framer
The problem
KYC requires customers to verify their identity before accessing financial services. The design challenge is to make document submission and identity checks clear and approachable, while helping customers understand verification progress, resolve failed checks, and know what to do next.
The Solution
A guided mobile identity-verification journey: introduce the KYC process, capture an identity document and selfie, review customer details, and communicate verification status. Clear pending, success, and failure screens explain each outcome, with a support path when customers need help.
KYC verification screens
